Even though we use durable and quality materials in every ring we make there's a chance that customers may damage their inlay or possibly need to order a new size.
Size and Inlay Damage Protection covers you with;
One free ring replacement for a new band size or width with free shipping.
Lifetime inlay repair, resurfacing and polishing with free return shipping. This service is limited to once per calendar quarter.
What damage is covered?
Scratch your inlay skateboarding? No problem!
Don't feel like following the care instructions? That's fine!
Damaged with acetone? Totally covered!
Manage to crack your inlay somehow and loose some stones? Send it in!
Dropped it into boiling water while making dinner? Haven't seen that before, but it's covered too!
Accidentally drop it into a fire pit? As long as the band is ok, this is covered too! (This just happened to a recent customer and the damage was covered!)
Any damage you can dream up to your inlay, you're covered and with free return shipping!
The only limitations with this warranty are as follows;
1. The customer is responsible for the costs and packing associated with safely shipping your order to our workshop for repair.
2. Diamond and gold bands may have a cost to repair if the gemstones are missing.
3. The band material itself must be undamaged. Small scratches can be buffed out, however; if the band itself is cracked, chipped or otherwise irreparable we will offer discounted replacement options.
4. Inlay refinishing, repair and resurfacing is limited to once per calendar quarter.
How does the free one time resize work?
Channel bands can't be resized, but with this warranty we offer a no questions asked free size replacement band. You will receive a brand new ring in the new size needed with this Size and Inlay Damage Protection service.
Simply send us a message with your order number, the new size, width or band type you would like and we'll provide you with return instructions. Your ring being sent in for resize must arrive at the Upstate Resin Works LLC workshop before the replacement will be shipped.
Please note, if you're changing band types or increasing band size (with diamond or gold bands) there may be additional costs associated.
Requesting Size and Inlay Damage Protection Service;
Please send us a message and provide your order number, we will verify your warranty coverage and provide you with the return address to ship your ring for resurfacing.
It's best to ship your band in for repair using a bubble mailer, small box or rigid cardboard envelope. Do not place your band in a letter envelop with a stamp. It will almost certainly not arrive.
If not packaged securely your ring may be lost or irreparably damaged while in transit. Upstate Resin Works LLC is not responsible for packages sent improperly packaged or otherwise lost in the mail.
After receiving your ring in the workshop we will assess the damage and get to work. If the damage is to the band material itself and not the inlay, it's possible your ring can't be repaired and must be replaced. If this is the case we will work with you for replacement options.
Engravings;
The size replacement coverage of this Size and Inlay Damage Protection does cover replacement engravings with your free one time size replacement.
Please understand that this listing is for customers who previously ordered a ring but have decided to add on the Size and Inlay Damage Protection. This service must be purchased before your order arrives.
If you do not or did not purchase a ring with your Size and Inlay Damage Protection order, after 3 days, it will unfortunately be canceled.
Each order for Size and Inlay Damage Protection will protect one ring. If you are ordering more then one ring and would like to cover each ring, please add additional Size and Inlay Damage Protection services to your order.
Size and Inlay Damage Protection Cancellation;
Size and Inlay Damage Protection is offered as a service to ensure customers always have a nice looking ring that fits. Upstate Resin Works LLC reserves the right to cancel this Size and Inlay Damage Protection for any customer determined to be purposefully abusing the service. In the event of a cancellation, we will prorate a refund based on the rate of $25 per previously requested inlay damage/resurfacing request and $55 per resize.
Please use the contact page to share any questions you might have.
