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Upstate Resin Works LLC

Size and Inlay Damage Protection

Size and Inlay Damage Protection

Regular price £79.00 GBP
Regular price Sale price £79.00 GBP
Sale Sold out
Shipping calculated at checkout.

 

Even though we use durable and quality materials in every ring we make there's a chance that customers may damage their inlay or possibly need to order a new size.

 

Size and Inlay Damage Protection covers you with; 

One free ring replacement for a new band size or width with free shipping.

Lifetime inlay repair, resurfacing and polishing with free return shipping. This service is limited to once per calendar quarter.

 

What damage is covered?

Scratch your inlay skateboarding? No problem!
Don't feel like following the care instructions? That's fine!
Damaged with acetone? Totally covered!
Manage to crack your inlay somehow and loose some stones? Send it in!
Dropped it into boiling water while making dinner? Haven't seen that before, but it's covered too!
Accidentally drop it into a fire pit? As long as the band is ok, this is covered too! (This just happened to a recent customer and the damage was covered!)

Any damage you can dream up to your inlay, you're covered and with free return shipping!

The only limitations with this warranty are as follows;
1. The customer is responsible for the costs and packing associated with safely shipping your order to our workshop for repair.
2. Diamond and gold bands may have a cost to repair if the gemstones are missing.
3. The band material itself must be undamaged. Small scratches can be buffed out, however; if the band itself is cracked, chipped or otherwise irreparable we will offer discounted replacement options.
4. Inlay refinishing, repair and resurfacing is limited to once per calendar quarter.

 

How does the free one time resize work?

Channel bands can't be resized, but with this warranty we offer a no questions asked free size replacement band. You will receive a brand new ring in the new size needed with this Size and Inlay Damage Protection service.

Simply send us a message with your order number, the new size, width or band type you would like and we'll provide you with return instructions. Your ring being sent in for resize must arrive at the Upstate Resin Works LLC workshop before the replacement will be shipped.

Please note, if you're changing band types or increasing band size (with diamond or gold bands) there may be additional costs associated.


Requesting Size and Inlay Damage Protection Service;

Please send us a message and provide your order number, we will verify your warranty coverage and provide you with the return address to ship your ring for resurfacing.

It's best to ship your band in for repair using a bubble mailer, small box or rigid cardboard envelope. Do not place your band in a letter envelop with a stamp. It will almost certainly not arrive.

If not packaged securely your ring may be lost or irreparably damaged while in transit. Upstate Resin Works LLC is not responsible for packages sent improperly packaged or otherwise lost in the mail.

 

After receiving your ring in the workshop we will assess the damage and get to work. If the damage is to the band material itself and not the inlay, it's possible your ring can't be repaired and must be replaced. If this is the case we will work with you for replacement options.


Engravings;

The size replacement coverage of this Size and Inlay Damage Protection does cover replacement engravings with your free one time size replacement.

 

Please understand that this listing is for customers who previously ordered a ring but have decided to add on the Size and Inlay Damage Protection. This service must be purchased before your order arrives.
If you do not or did not purchase a ring with your Size and Inlay Damage Protection order, after 3 days, it will unfortunately be canceled.

Each order for Size and Inlay Damage Protection will protect one ring. If you are ordering more then one ring and would like to cover each ring, please add additional Size and Inlay Damage Protection services to your order.

 

Size and Inlay Damage Protection Cancellation;
Size and Inlay Damage Protection is offered as a service to ensure customers always have a nice looking ring that fits. Upstate Resin Works LLC reserves the right to cancel this Size and Inlay Damage Protection for any customer determined to be purposefully abusing the service. In the event of a cancellation, we will prorate a refund based on the rate of $25 per previously requested inlay damage/resurfacing request and $55 per resize.

 

Please use the contact page to share any questions you might have.

 

Materials & Supplies

Quality and genuine ethically sourced materials are used in all of our products.

Allergic reactions to jewlery

While rare, some customers may have allergic reactions to certain metals and materials.

If you experience any discomfort or irritation while wearing your ring please immediately discontinue wearing it.

Please also note; if a ring is too snug on your finger it can trap soap, sanitizer, dirt/sand etc and cause irritation that will look like an allergic reaction.


The tungsten carbide bands used by Upstate Resin Works LLC contain approximately 13% nickel.

Shipping, Returns & Cancellations

Please note; because each ring is custom made for each customer, it will generally take on average approximately 2 to 3 weeks for orders to be completed.

For expedited orders and orders that will be needed sooner then 2 to 3 weeks; please send a message so we can confirm your rush order and our availability.

Custom orders and orders with engravings are not elilgible for returns. Once an order has been engraved it can not be canceled or refunded. After 3 days (72 hours), orders without engravings are no longer eligible for cancellations or refunds.


Please do send a message if you have issues with your order.


Gift cards are non-refundable and do not expire. Upstate Resin Works LLC is not responsible for lost or stolen gift cards. Lost or stolen gift cards can be replaced provided they have not been used.

Warranty Details

Warranty details and fine print

The included warranty with each ring purchase ensures you receive a ring free of defects.

The included ring warranty covers a one time repair/replacement per order and does not cover loss, theft, damage, regular wear from daily use or not following the provided care instructions. Damage will void the included warranty.

All requests for warranty work will require return of your ring for inspection. Rings with defects will either be repaired or replaced. Securely pack and insure your return. Loss due to shipping is not covered, it must arrive safely.

Ordering an incorrect size, width or band material is not considered a warranty issue.

For damaged (not defective) rings you can choose between having your ring returned or discounted repair and replacement options.

Please review the Warranty Details page for the full warranty information.

Care Instructions

A descriptive care card is included with every order.


In general, while each inlay is quite resilient it’s best to avoid abrasives, sharp items, chemicals (chemical stripping products), nail polish remover and rapid temperature changes.

Inlays are roughly the same hardness as fossilized amber at 2.5/3 on the hardness scale.


Some example care points:

Do not dig in the sand or dirt while wearing an inlay ring.

Do not wear a ring where it might come in to direct or splash contact with acetone (nail polish remover).

It’s best to not wear your ring when swimming. Chlorine and other chemicals can impact your ring over time. Additionally, cold water can make your finger shrink slightly and could cause your ring to fall off and become lost.

Rapid hot to cold or cold to hot temperature changes can cause small expansion and contraction of your ring. This will over time weaken and possibly damage/crack your inlay.

Do not scrub a wooden drink tray or with “Bar Keepers Friend” or a wire scrubbing brush. 

Do not put wooden drink trays or cheese boards in a dishwasher.

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Customer Reviews

Based on 2 reviews
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SMRdz
Exquisite Work!

I love how Eric personally reached out to me about my questions and sent me updates with pictures on my husband wedding band. If you're wanting something with a personal touch, these are your guys! I highly recommend them. My husband and I can't stop looking at all the details.

D
Dylan
Fantastic Rings

I had purchased two rings from this shop and I am beyond sastifyied. First off let me say how kind the vendor is in checking all details, showing me pictures along the way and even making sure I know how it's shipped and that I'd get an email first before it actually went out. All great customer service details! Then the rings arrived and look stunning! We are beyond happy and thank you so much ❤️

Custom Projects

We love custom projects like this hand carved Finger Lakes drink tray with inset handles and resin inlay. Please send a message with your custom project idea.

Contact us today!

  • Free Shipping!

    Orders over $50 ship free! Expedited shipping options are available during checkout.

    Most custom orders ship within 2 to 3 weeks. If you need your order by a certain date, please send us a message before ordering to confirm we can accomodate your request.

  • Size swap service available

    Order the wrong size? No problem!

    We're here to help with several different reasonably priced size swap options.

    Size Swap Service